FREQUENTLY ASKED QUESTIONS

  1. GENERAL
  2. TRACKER
  3. TEAMS
  4. TRAINER
Main FAQ image

GENERAL

What does a coach need to work with the AiCOACH System?

A coach to work with the AiCOACH system needs a mobile device (e.g. a phone or tablet) operating on the Android system (version 5.0 or higher) and having access to the Internet.

In addition, the trainer should get access to the AiCOACH Teams and AiCOACH Trainer apps.


What does a player need to work with the AiCOACH System?

A player to work with the AiCOACH System needs an AiCOACH vest, a phone that meets the requirements of the AiCOACH system with installed AiCOACH Teams and AiCOACH Tracker apps and an optional paired pulsometer with a telephone.


What does an observer need to work with the AiCOACH System?

An observer wanting to observe his ward who uses the AiCOACH System should have a mobile device (e.g. a phone or tablet) operating on Android (version 5.0 or higher) and having access to the Internet.

In addition, the observer should get access to the AiCOACH Teams app.


How can I get access to the AiCOACH app?

Access to the AiCOACH application can be obtained by downloading them from the Google Play Store and by purchasing the appropriate subscription.


How can I buy a subscription for the AiCOACH System?

Subscriptions for the AiCOACH System can be purchased separately for each application. If you want to buy a subscription, log in to the selected AiCOACH app and go to the subscription purchase screen and choose the period for which you want to buy subscriptions.

Each user can buy an individual subscription or a coach for the whole team can do it by assigning subscriptions to selected players in the created Organization in the AiCOACH Teams app.


What are the possible forms of payment for subscriptions?

You may pay for AiCOACH subscriptions via several forms of payment: debit or credit card, payment by the mobile network operator, paysafecard using standard Google Play paying options. You may buy subscription code either together with the vest or without in external webshops, e.g.: shop.aicoach.com or Amazon.co.uk using their payment options.


Is purchasing a subscription for a longer time cheaper?

Purchasing a subscription for a longer time is more beneficial for the user due to the savings in cash associated with the discount.


Is it possible to enter discount codes?

When you buy a subscription for the AiCOACH application, you can enter discount codes.


What are minimal phone requirements to use with the aicoach system?

The minimal Android version is 5.0 or higher. The version for iOS is under construction.

If you want to use full AiCOACH functionality, the phone should also be equipped with a sim card with an internet package or access to wi-fi, gps, gyroscope, pedometer, accelerometer, magnetometer, camera and bluetooth 4.0.


Which heart rate monitor should I use to work with the AiCOACH system?

The heart rate monitor must be compatible with the Bluetooth 4.0 + LE or ANT + and connected to the phone. The heart rate monitor should be adjusted to the chest circumference measured at the height of the breastbone. The heart rate monitor is not necessary to use the AiCOACH system, but if you want to have access to all the parameters offered by the system, the player must be equipped with such a device. The heart rate monitor should be disconnected from other applications than the AiCOACH Tracker.


What should check all the players before starting the training?

Before starting the training, each player must check:

  • Does the phone have a charged battery?

  • Does the phone have enough internet data package (does the internet work)?

  • Does the phone have a location service turned on?

  • Does the phone have the battery saving option turned off for the aicoach tracker app?

  • Does the phone have bluetooth enabled?

  • Does the phone have turned on aicoach tracker app?

  • Does the heart rate monitor or other external sensors are connected with the phone?


How to set energy saving parameters correctly, to the AiCOACH apps work without interruption?

Turn off energy saving for AiCOACH Tracker and AiCOACH Teams apps. To do this, go to the battery settings in the phone and then add an exception for the AiCOACH apps to operate on the locked screen.


Do phone failures affect the operation of the AiCOACH application?

Any damages to the phone, both external and internal may cause erroneous operation of the AiCOACH app.


Do the competitors must to use the AiCOACH vest?

Using the AiCOACH vest is not necessary, but only using the AiCOACH vest guarantees the correctness of training data, especially a few key parameters, such as:

  • Acceleration

  • Gyroscope data

  • Tilt (forward and sideways)

  • Moving back

  • Collisions


What are the sizes of vests and how to choose the right size?

The vests are available in sizes 2 to 10. If you want to choose the size of the vest, you should measure the circumference of the chest at the height of the breastbone and subtract 1 from the first digit 1. For a circumference of over 100 cm, the size of the vest is 10.

For example: the player's chest circumference at the height of the bridge is 56 centimeters. The first number is 5, so the size of the vest for this player is 4.


Is the phone in the vest safe?

The phone should be placed in the vest with the screen facing your back and in a natural position. The position on the back guarantees safety, even during any falls. Why? The natural reaction of every human being when falling back is to join both shoulders - the phone is placed between them is protected and fully secure. What's more, the phone is flat and thinner compared to the sensors proposed by competing companies - through this shape of the phone the device has no chance of sticking in the back and pain tasks of the player.


Why does the system automatically log me out?

The system logs out the user automatically when the user logs on to the same account on another device.


TRACKER

Why are some metrics or indicators empty?

Metrics or indicators may be empty, this may be due to the lack of sensors connected to the application or lack of sensors in the phone required to calculate the metrics.


What is the Oxygen Threshold, Lactate Threshold and Mixed Threshold?

Oxygen Threshold - means the intensity of the effort beyond which the blood lactate concentration rises above the resting level.

Mixed Threshold - this is the intensity of training, where energy is obtained from aerobic and anaerobic processes. It causes an increase in blood lactate.

Lactate Threshold - intensity at which a further increase in blood lactate is observed, reaching the level of the upper limit of the balance between its production and removal.


Do I need to complete my profile?

Completing the profile in the AiCOACH Tracker app is required for the correct operation of the system. When you complete all information such as height, weight or maximum speed, the system can to correctly calculate all variables available in AiCOACH applications.


Will the data be saved when the connection to the Internet has been broken?

In case of a disconnection from internet, the training data is saved in the device's memory. When the connection is recovered, the data is transferred to the AiCOACH servers.


Can many players use one account?

One account in AiCOACH apps is dedicated to only one player.


Do I need to run a private session for remote tracking by the trainer?

You do not have to run a private session for remote tracking by the trainer. Before training, all you need to do is to have the AiCOACH Tracker running and logged-in using your account.


What do the A, B, C, D tags mean?

Tags A, B, C, D that appear in the AiCOACH Trainer and AiCOACH Tracker apps determine the events that we can distinguish during training sessions and tag them with the graph. After the training you can analyze what happened before and after the occurrence of a given marker.

Examples of markers can be accurate and inaccurate shots, scored or lost goals or other specific behavior of players during the match.


What do the heart rate zone mean?

Heart rate zones help determine the optimal heart rate during exercise and give us control over the intensity of the workout. To determine individual heart rate zones, AiCOACH apps use the value of the variable "maximum heart rate" entered in the profile:

  • HR1 zone (less than 60% HRmax)

  • HR2 zone (60-70% HRmax)

  • HR3 zone (70-85% HRmax)

  • HR4 zone (85-90% HRmax)

  • HR5 zone (90-100% HRmax)


What do the speed zones mean?

Speed zones give us the ability to control and determine the intensity of training. To determine individual speed zones, AiCOACH apps use the value of the variable "maximum speed of run" entered in the profile:

  • Zone V1 (0-19% of the maximum speed saved in the profile)

  • Zone V2 (19-40% of the maximum speed saved in the profile)

  • Zone V3 (40-52% of the maximum speed saved in the profile)

  • Zone V4 (52-90% of the maximum speed saved in the profile)

  • Zone V5 (90-100% of the maximum speed saved in the profile)


What do the percentiles mean?

Percentile is a statistical unit describing the position of a given player relative to a given group of players. The individual percentiles determine to us how many (percentage) results were lower or higher than the player's score.


What do the colors in the chart mean?

The colors in the chart indicate the heart rate zones or speed zones depending on the selected parameter.


For what can I use the metric "Time from marker"?

The metric "Time from marker" means how much time has passed since the last setting of marker A, B, C or D during the session.


How long can a private session last?

A private session can last up to 5 hours.


How to change the displayed metrics in the AiCOACH Tracker app?

We can monitor 16 metrics at the same time in the AiCOACH Tracker app. To select a metrics displayed on the private session screen, one of the displayed metrics should be indicated and held until the metrics selection screen appears and then select the one we are interested in from the list of available metrics.


What is the importance of choosing a discipline?

Choosing a discipline allows you to adapt the algorithms to the exercises performed and the place of their execution (indoors or outdoors).


What is the alarm in the AiCOACH Tracker app?

In the AiCOACH Tracker app it is possible to set alarms in private sessions for user-defined metrics intervals. The application alerts the user when the metrics values go beyond the range.


How can I check what each metrics means?

To check what each metrics means, tap the metric's icon to display its description.


How can I create a private session in the AiCOACH Tracker app?

To create a private session, tap "Create Session" on the main screen, fill in the "Name of the session" field, select the discipline, create tags and add alarms. After finishing the configuration, tap "Create session".


Is it possible to collect the data without an Internet connection?

It is not required to connect to the Internet to perform the individual training itself. Internet connection is necessary in the case of a remote session, for the trainer to start a session with the player, in order to see player parameters in real time and after training, when data from devices are sent to the AiCOACH servers and then to the AiCOACH Trainer app.


What to do when the AiCOACH Tracker app hangs during ongoing training?

When the application hangs during the training, you must close all other running applications and restart the AiCOACH Tracker application. If this action does not help to solve the problem, make sure that the device meets all the system requirements, restart the device, clear the application data with which we have a problem or uninstall the AiCOACH Tracker app and reinstall it. If the problem persists, please report it to AiCOACH.


TEAMS

How can I add a player to the organization?

If you want to add a player to the organization, you must create a group inside organization and invite the player to created group. The player who accepts the invitation to the group automatically becomes member of the organization.


How can I delete an event?

An event can only be removed by a person who has the appropriate permissions in the AiCOACH Teams app. If you want to delete an event, select it from list, go to the event edition and click "delete event" at the bottom of the screen.


How can I create a repeating event?

To create a repeating event, select the date when creating the event, then the option "Repeat event" and choose the frequency and date of the last event.


How can I change the role of a participant in a group?

The role of a participant in a group can only be changed by the group's owner, coordinator or trainer. If you want to change the role of a participant in a group, you should hold its tile in the list of participants of the group and when the role change window is displayed, click the appropriate field.


What are materials in the AiCOACH Teams app?

Materials are available in the AiCOACH Teams app. The material can be a url link to a website, a movie on YouTube, data shared in the cloud or any other online resource. The material can also be any file. Materials placed in the event are available to participants of the event, similarly for participants in the group and organization.


Where can I check new messages?

If you want to see new messages in the AiCOACH Teams app, open the left navigation panel and then go to the inbox by clicking the icon in the upper right corner of the screen.


Can players create their own organizations, groups or events?

All AiCOACH Teams users can create their own organizations and informal groups to which they can invite players and organize events in them.


How long can the event last?

The event can last a maximum of 23 hours and 59 minutes.


TRAINER

Does the AiCOACH Trainer only work on smartphones?

The AiCOACH Trainer app works not only on smartphones, but also on the tablets. The view of players in real time and all reports, summaries and details of the competitor are more transparent on the screen of the tablet and more easily facilitate the work of the trainer.


Can many trainers use one account?

One account in the AiCOACH apps is dedicated only to one trainer.


How many players can I observe in real time?

The AiCOACH Trainer app does not limited the number of players that can be observed in real time.


What do the heart rate zone mean?

Heart rate zones help determine the optimal heart rate during exercise and give us control over the intensity of the workout. To determine individual heart rate zones, AiCOACH apps use the value of the variable "maximum heart rate" entered in the profile:

  • HR1 zone (less than 60% HRmax)

  • HR2 zone (60-70% HRmax)

  • HR3 zone (70-85% HRmax)

  • HR4 zone (85-90% HRmax)

  • HR5 zone (90-100% HRmax)


What do the speed zones mean?

Speed zones give us the ability to control and determine the intensity of training. To determine individual speed zones, AiCOACH apps use the value of the variable "maximum speed of run" entered in the profile:

  • Zone V1 (0-19% of the maximum speed saved in the profile)

  • Zone V2 (19-40% of the maximum speed saved in the profile)

  • Zone V3 (40-52% of the maximum speed saved in the profile)

  • Zone V4 (52-90% of the maximum speed saved in the profile)

  • Zone V5 (90-100% of the maximum speed saved in the profile)


What do the percentiles mean?

Percentile is a statistical unit describing the position of a given player relative to a given group of players. The individual percentiles determine to us how many (percentage) results were lower or higher than the player's score.


What do the colors in the chart mean?

The colors in the chart indicate the heart rate zones or speed zones depending on the selected parameter.


For what can I use the metric "Time from marker"?

The metric "Time from marker" means how much time has passed since the last setting of marker A, B, C or D during the session.


What are the difference between player markers and team markers?

The player's tags are used to tag individual player events (e.g. accurate pass), while team tags are used to tag events related to the entire team (e.g. lost goal).


How long can a remote session last?

A remote session can last a maximum of 23 hours and 59 minutes.


How can I change the metric displayed on a tile in the AiCOACH Trainer app?

If you want to change the displayed metric on the tile during the session, tap the settings icon in the upper right corner of the screen of the ongoing remote session. After displaying the configuration screen, we can choose the type of tile, as well as the metrics we want to see on this tile. If you want to change the metric displayed on the private session screen, indicate one of the displayed metrics and hold until the variable selection screen appears, then select the one you want to change from the list of available metrics. In a similar way, we select metrics on the summary screen.


What do the players' tile colors mean?

Each color on the tile corresponds to the current player’s heart rate zone.

Gray color - HR1 zone (less than 60% HRmax)

Green color - HR2 zone (60-70% HRmax)

Blue color - HR3 zone (70-85% HRmax)

Orange color - HR4 zone (85-90% HRmax)

Red color - HR5 zone (90-100% HRmax)


What is the importance of choosing a discipline?

Choosing a discipline allows you to adapt the algorithms to the exercises performed and the place of their execution (indoors or outdoors).


Why are some metrics or indicators empty?

Metrics or indicators may be empty, because this may be due to the lack of connection of sensors with the application or lack of sensors in the phone required to calculate the metrics.


How can I check what each metrics means?

To check what each metrics means, tap on the metric's icon to display its description.


Is it possible to collect the data without an Internet connection?

It is not required to connect to the Internet to perform the individual training. Internet connection is necessary in the case of a remote session, for the trainer to start a session with the player, to see player parameters in real time and after training, when data from devices are sent to the AiCOACH servers and then to the AiCOACH Trainer app.


What happens when the Internet connection is interrupted during a session?

During the event that a player loses connection to the Internet, the data from the AiCOACH Tracker application will stop being sent and the trainer will not be able to observe player parameters in real time. The data is saved on the player's phone even if he does not have access to the Internet and after restoring the connection will be sent to the server.


What to do when the AiCOACH Trainer app hangs during ongoing training?

When the app hangs during the training, close all other running applications and restart the AiCOACH Trainer app. If this action does not help to solve the problem, make sure that the device meets all the system requirements, restart the device, clear the application data with which we have a problem, or uninstall the AiCOACH Trainer app and reinstall it. If the problem persists, please report it to AiCOACH.


Can I view summaries of completed sessions during the training?

During the training, the user has access to all the functionalities of the AiCOACH Trainer app, including the ability to analyze the results of completed sessions.


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